Managing and Improving Services – MH09.2

This e-learning course will enable you to explain how patient safety and clinical risk management are at the core of continuous improvement in healthcare delivery, and how to best choose the tools and techniques that will help you to address service difficulties. You will learn how to use Root Cause Analysis to investigate problems, and how to both learn from and identify complaints, as well as looking at the change process, and how to use Force Field Analysis to identify positive and negative forces for change.