1. Interpretation

The following definitions and rules of interpretation apply in these Conditions.

1.1 Definitions:

  • Booking Form: the Miad booking form to be completed and returned by You where You intend to make an offline booking Order for a Webinar that can be booked online.
  • Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
  • Charges: the charges payable by You for the supply of the Workshop(s)/Webinar(s) in accordance with clause 5.
  • Commencement Date: has the meaning given in clause 2.3.
  • Conditions: these terms and conditions as amended from time to time in accordance with clause 11.5.
  • Confirmation Email: means the email sent by Miad to You accepting Your offer to purchase the Workshop(s)/Webinar(s) .
  • Contract: the contract between Miad and You for the supply of Workshop(s)/Webinar(s) in accordance with these Conditions.
  • Course Materials: means, without limitation, any hard-copy or digital documentation, e-learning modules, assessment materials, videos, models, reports and test scenarios provided as part of any Workshop(s)/Webinar(s).
  • Customer Default: has the meaning set out in clause 4.2.
  • Delegate: means the person attending the Workshop(s)/Webinar(s) for each Order.
  • Intellectual Property Rights: patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
  • Order: Your order for Workshop(s)/Webinar(s) as set out in Your purchase order form, Your Booking Form, or Your written acceptance of Miad’s quotation or Your written acceptance of a quotation by Miad, or overleaf, or as per the order You have placed on our Website, as the case may be. However You place an Order, You are offering to purchase the relevant Workshop or Webinar on these Conditions.
  • Specification: the description or specification of the Workshop(s)/Webinar(s) appearing on the Website at the date of Your Order of the relevant Workshop(s)/Webinar(s) or as otherwise provided to You and/or agreed by Miad in writing.
  • Miad: The Learning Eye Limited T/A Miad Healthcare registered in England and Wales with company number 04899259.
  • Miad Materials: all materials, equipment, documents and other property of Miad.
  • Quote Validity Period: the period set out in clause 2.9.
  • Webinar(s): means a webinar delivered online by or on behalf of Miad as described on the Website.
  • Website: means https://miadhealthcare.com/ and/or any website operated by Miad;
  • Website Terms and Conditions: means the terms applicable to use of the Website, available at https://miadhealthcare.com/terms/ as may be amended or updated by Miad from time to time.
  • Workshop(s): means a workshop delivered in-person by or on behalf of Miad as described on the Website.
  • Workshop(s)/Webinar(s): means the Workshop(s) and/or Webinar(s) made available by Miad for purchase by You.
  • You/Your: the person, organisation, company, trust or firm who purchases Workshop(s)/Webinar(s) from Miad and/or Your Delegate (where different from the person or entity who has purchased the Workshop(s)/Webinar(s)) as appropriate in the context of each clause.

    1.2 Interpretation

    1. A reference to legislation or a legislative provision:
      1. is a reference to it as amended, extended or re-enacted from time to time; and
      2. shall include all subordinate legislation made from time to time under that legislation or legislative provision.
    2. Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
    3. A reference to writing or written includes email.
  1. Basis of contract
    • 2.1 When You place an Order for a Workshop/Webinar online through the Website, by telephone or by email (including via a Booking Form) this Order constitutes an offer by You to purchase Workshop(s)/Webinar(s) in accordance with these Conditions. Please read these Conditions carefully prior to placing an Order and keep a copy of these Conditions for your records.
    • 2.2 Following receipt by Miad of Your Order for Workshop(s)/Webinar(s) via the Website, over email, by Booking Form, or by telephone, Miad will send You a Confirmation Email.
    • 2.3 The Order shall only be deemed to be accepted when Miad issues a Confirmation Email to You at which point and on which date the Contract shall come into existence (Commencement Date). Please note that Your place on any Workshop or Webinar is not confirmed until You have received a Confirmation Email.
    • 2.4 If You have purchased a Workshop or Webinar online the Website Terms and Conditions which can be found via the hyperlinks at the bottom of the Website shall also apply. In the event of a conflict between the Website Terms and Conditions and these Conditions, these Conditions will prevail.
    • 2.5 Any samples, drawings, descriptive matter or advertising issued by Miad, and any descriptions or illustrations contained in Miad’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Workshop(s)/Webinar(s) described in them. They shall not form part of the Contract or have any contractual force.
    • 2.6 Miad reserves the right to withdraw any Workshop(s)/Webinar(s) from availability to purchase at any time.
    • 2.7 Where You place an Order for multiple Workshops/Webinars (save as part of a bundle), each Workshop and/or Webinar will be treated as a separate offer to purchase and therefore a separate contract under these Conditions where and as each is accepted by Miad (if at all).
    • 2.8 These Conditions apply to the Contract to the exclusion of any other terms that You seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
    • 2.9 Any quotation given by Miad shall not constitute an offer, and is only valid for a period of 12 months from its date of issue (Quote Validity Period) unless otherwise agreed in writing by Miad. If You still wish to make a purchase outside of the Quote Validity Period please contact Miad for a new quote.
  2. Supply of Services
    • 3.1 Subject to clause 3.2 below, Miad shall supply the Workshop(s)/Webinar(s) to You in accordance with the Specification in all material respects.
    • 3.2 Miad reserves the right to amend the Specification if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Workshop(s)/Webinar(s).
    • 3.3 Miad shall use all reasonable endeavours to meet any performance dates specified in writing sent by Miad, but any such dates shall be estimates only and time shall not be of the essence for performance of the Workshop(s)/Webinar(s).
    • 3.4 Miad warrants to You that the Workshop(s)/Webinar(s) will be provided using reasonable care and skill.
    • 3.5 The additional specific terms and obligations that will apply to You for each Order for a Workshop are set out in Schedule 2.
    • 3.6 The additional specific terms and obligations that will apply to You for each Order for a Webinar are set out in Schedule 3.
    • 3.7 Miad will provide such suitably qualified facilitators for the Workshops and/or Webinars as it, in its sole discretion sees fit and may substitute such facilitator at any time.
    • 3.8 Miad does not represent or guarantee that any Miad Materials made available to You will be error free.
    • 3.9 Should You have any issues or concerns please send them to: Info@miadhealthcare.com. Miad endeavours to resolve any disputes as soon as practicable.

Psychometric Testing

  • 3.10 Where the Workshop(s)/Webinar(s) include a psychometric testing element:
    • You acknowledge that this is provided under a licence from a third party and is made available to You by Miad. In undertaking the psychometric test You may enter into a licence agreement with the third party provider; and
    • Miad accept no responsibility or liability to You for the psychometric test, its outcomes and/or Your use, reliability on and/or any actions You take as a result.
  • You acknowledge and agree that You may be required to agree to the psychometric testing third party provider’s terms and that Your data shall be used in accordance with their privacy policy.
  • Any psychometric testing is provided to you via Miad on an “as is” and “as available” basis and Miad gives no warranty, guarantee or representation and provides no endorsement in relation to such testing or its provider. Miad is not liable for any loss of data and/or damage to Your property and/or technology as a result of Your use of the psychometric testing and/or its provider.
  1. Customer’s obligations
    • 4.1 You shall:
      • ensure that the terms of the Order are complete and accurate;
      • co-operate with Miad in all matters relating to the Workshop(s)/Webinar(s);
      • provide Miad, its employees, agents, consultants and subcontractors, with access to Your premises, office accommodation and other facilities as reasonably required by Miad;
      • provide Miad with such information and materials as Miad may reasonably require in order to supply the Workshop(s)/Webinar(s) , and ensure that such information is complete and accurate in all material respects;
      • prepare Your premises for the supply of the Workshop(s) where applicable;
      • obtain and maintain all necessary licences, permissions and consents which may be required for the Workshop(s)/Webinar(s) before the date on which the Workshop(s)/Webinar(s) are to start;
      • where applicable, keep all materials, equipment, documents and other property of Miad (Miad Materials) at Your premises in safe custody at Your own risk, maintain Miad Materials in good condition until returned to Miad, and not dispose of or use Miad Materials other than in accordance with Miad’s written instructions or authorisation.
    • 4.2 If Miad’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by You or failure by You to perform any relevant obligation (Customer Default):
      • without limiting or affecting any other right or remedy available to it, Miad shall have the right to suspend performance of the Workshop(s)/Webinar(s) until You remedy the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays Miad’s performance of any of its obligations;
      • Miad shall not be liable for any costs or losses sustained or incurred by You arising directly or indirectly from Miad’s failure or delay to perform any of its obligations as set out in this clause 4.2; and
      • You shall reimburse Miad on written demand for any costs or losses sustained or incurred by Miad arising directly or indirectly from the Customer Default.
  1. Charges and payment
    • 5.1 In consideration of Miad’s provision of the Workshop(s)/Webinar(s) ordered by You, You shall pay the Charges in accordance with this clause 5.
    • 5.2 The Charges are the prices quoted on the Website at the time You submit the relevant Order or the prices quoted on a quote issued to You by Miad (subject to the Quote Validity Period), as may be applicable. All Charges are quoted in pounds sterling.
    • 5.3 If You wish to change the Workshop(s)/Webinar(s) You have booked, after acceptance of Your Order by Miad, and Miad agrees to such change, Miad will modify the Charges accordingly and invoice for any difference.
    • 5.4 If You fail to make a payment due to Miad under the Contract by the due date, then, without limiting Miad’s remedies under clause 9, You shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 5.4 will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
    • 5.5 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

Online Orders:

  • 5.6 Miad takes all reasonable care to ensure that the prices stated for the Webinar(s) are correct at the time when the relevant information was entered into the system. However,  clause 5.9 shall apply if Miad discovers an error in the price of the Workshop(s)/Webinar(s) ordered.
  • 5.7 Miad’s Charges may change from time to time, but changes will not affect any order You have already placed.
  • 5.8 Miad’s Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Webinar(s) You must pay Miad such additional amounts in respect of VAT, at the applicable rate, at the same time as You pay the Charges.
  • 5.9 It is always possible that, despite Miad’s reasonable efforts, some of the Webinar(s) on Miad’s site may be incorrectly priced. Where the correct price for the Webinar(s) is less than the price stated on Miad’s site, Miad will charge the lower amount and if the correct price for the Webinar(s) is higher than the price stated on Miad’s site, Miad will contact You as soon as possible to inform You of this error and Miad will give You the option of continuing to purchase the Webinar(s) at the correct price or cancelling Your Order. Miad will not process Your Order until Miad have Your instructions. If Miad are unable to contact You using the contact details You provided during the order process, Miad will treat the Order as cancelled and notify You in writing. However, if Miad mistakenly accept and process Your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by You as a mispricing, Miad may cancel supply of the Webinar(s) and refund You any sums You have paid.
  • 5.10 The Charges applicable to any Webinar You wish to purchase online will be shown prior to completion of Your purchase. The applicable Charges will be deducted from the payment card You provide at the time of the transaction or via Paypal depending on Your choice of payment. Your Order will be confirmed only where Miad receive cleared funds and subject to Miad’s acceptance of your Order in accordance with clause 2.
  • 5.11 In purchasing a Webinar You will be required to create an account on the Website or to login to an existing account where You have already created one.

Orders made by email/over the phone (including via Booking Form):

  • 5.12 The Charges for any Workshop/Webinar to be purchased by You will be as set out on the Website or as per the Miad quote for the same (as long as You purchase within the relevant Quote Validity Period).
  • 5.13 Miad’s Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Workshop(s)/Webinar(s) You must pay Miad such additional amounts in respect of VAT, at the applicable rate, at the same time as You pay the Charges.
  • 5.14 Miad shall invoice You after completion of relevant the Workshop(s)/Webinar(s).
  • 5.15 You shall pay each invoice submitted by Miad:
    • within 30 days of the date of the invoice or in accordance with any alternative payment terms expressly agreed by Miad and confirmed in writing to You; and
    • in full and in cleared funds to a bank account nominated in writing by Miad, and

time for payment shall be of the essence of the Contract.

  1. Intellectual property rights
    • 6.1 All Intellectual Property Rights in or arising out of or in connection with the Workshop(s)/Webinar(s) (other than Intellectual Property Rights in any materials provided by You) shall be owned by Miad.
    • 6.2 In consideration of the Charges, Miad grants to You, or shall procure the direct grant to You of, a non-exclusive and non-transferable licence to use any Course Materials provided as part of any Workshop/Webinar that You have booked for internal business purposes only.
    • 6.3 You shall not sub-license, assign or otherwise transfer the rights granted in clause 6.2.
    • 6.4 Unless Miad have provided You with its express written consent otherwise, no Course Materials, Workshop/Webinar content or any part thereof may be reproduced, shared with any third party, published, broadcast, distributed or transmitted by You in any form or by any means.
    • 6.5 You shall not copy, translate, merge, adapt, vary, alter or modify, disassemble, de-compile, reverse engineer or create derivative works based on, the whole or any part of the Course Materials and/or Workshop(s)/Webinar(s).
    • 6.6 You grant Miad a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by You to Miad for the term of the Contract for the purpose of providing the Workshop(s)/Webinar(s) to You.
    • 6.7 Access to Webinars may be suspended or terminated by Miad where it has due cause to suspect You have breached this clause 6.
  1. Data protection

The parties shall comply with their data protection obligations as set out in Schedule 1.

  1. Limitation of liability: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.
    • 8.1 The limits and exclusions in this clause reflect the insurance cover Miad has been able to arrange and You are responsible for making its own arrangements for the insurance of any excess loss.
    • 8.2 References to liability in this clause 8 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
    • 8.3 Nothing in this clause 8 shall limit Your payment obligations under the Contract.
    • 8.4 Nothing in the Contract limits any liability which cannot legally be limited, including but not limited to liability for:
      • death or personal injury caused by negligence;
      • fraud or fraudulent misrepresentation; and
      • breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
    • 8.5 Subject to clause 8.4 (Liabilities which cannot legally be limited), Miad’s total liability to You will be limited to 100% of the total Charges paid by You for the Workshop(s)/Webinar(s) under the relevant Order.
    • 8.6 Subject to clause 8.3 (No limitation of customer’s payment obligations) and clause 8.4 (Liabilities which cannot legally be limited), this clause 8.6 sets out the types of loss that are wholly excluded:
      • loss of profits.
      • loss of sales or business.
      • loss of agreements or contracts.
      • loss of anticipated savings.
      • loss of use or corruption of software, data or information.
      • loss of or damage to goodwill; and
      • indirect or consequential loss.
    • 8.7 Miad has given commitments as to compliance of the Workshop(s)/Webinar(s) with relevant specifications in clause 3. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
    • 8.8 All representations, warranties and/or terms and/or commitments not expressly set out in these Conditions (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.
    • 8.9 Unless You notify Miad that You intend to make a claim in respect of an event within the notice period, Miad shall have no liability for that event. The notice period for an event shall start on the day on which You became, or ought reasonably to have become, aware of Your having grounds to make a claim in respect of the event and shall expire 6 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
    • 8.10 Disclaimer: Miad does not accept liability to any party for the use of Miad Materials and/or the content of any Workshop(s)/Webinar(s) other than for training purposes including but not limited to any advice, representations or recommendations given by You to any third party. Furthermore, it is and shall remain Your responsibility to ensure that the Workshop(s)/Webinar(s) meet Your training and accreditation requirements, Miad do not accept responsibility for this.
  2. Termination
    • 9.1 Termination of this Contract: without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if:
      • the other party takes or has taken against it (other than in relation to a solvent restructuring) any step or action towards its entering bankruptcy, administration, provisional liquidation or any composition or arrangement with its creditors, applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court), being struck off the register of companies, having a receiver appointed to any of its assets, or its entering a procedure in any jurisdiction with a similar effect to a procedure listed in this clause 9.1(a);
      • the other party suspends or ceases, or threatens to suspend or cease, carrying on business; or
      • the other party (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing their own affairs or becomes a patient under any mental health legislation.
    • 9.2 Cancellation of Workshop(s)/Webinar(s) by You:
      • All cancellations must be in writing.
      • For Workshop(s)/Webinar(s) cancelled at least 31 days prior to the date such Workshop(s)/Webinar(s) was due to take place, Miad  will refund the applicable Charge(s) for that Workshop(s)/Webinar(s) where You have paid in advance.
      • For Workshop(s)/Webinar(s) cancelled less than 31 days prior to the date such Workshop(s)/Webinar(s) was due to take place the full applicable Charge(s) remain payable by You and is non-refundable where paid in advance.
    • 9.3 Cancellation of Workshop/Webinar by Miad:
      • Miad reserves the right to cancel any Workshop/Webinar due to unforeseen circumstances although it shall endeavour to avoid doing so. Where it does so Miad will reschedule the Workshop/Webinar or, where it is not possible to reschedule the Workshop/Webinar, provide a full refund of any pre-paid Charges.
  1. Consequences of termination
    • 10.1 Termination or expiry of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.
    • 10.2 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect.
  2. General
    • 11.1 Force majeure. Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
    • 11.2 Assignment and other dealings.
      • Miad may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract.
      • You shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of Your rights and obligations under the Contract without the prior written consent of Miad.
    • 11.3 Confidentiality.
      • Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 11.3(b).
      • Each party may disclose the other party’s confidential information:
        • to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 11.3; and
        • as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
      • Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Contract.
    • 11.4 Entire agreement.
      • The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
      • Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
    • 11.5 Variation. Except as set out in these Conditions, no variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
    • 11.6 Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.
    • 11.7 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement. If any provision or part-provision of this Contract deleted under this clause 11.7 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
    • 11.8 Notices.
      • Any notice or other communication given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by email to the address specified in the Order.
      • Any notice or communication shall be deemed to have been received:
        • if delivered by hand, at the time the notice is left at the proper address;
        • if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or
        • if sent by email at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 11.8(b)(iii), business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
      • This clause 11.8 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.
    • 11.9 Third party rights.

Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

  • 11.10 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
  • 11.11 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.
  • Schedule 1 Data protection
  • 1. DEFINITIONS
  • 1.1 In this Agreement the following words shall have the following meanings:

“Account Data” means (i) any personal data or information which is provided to the Supplier by You to enable the administration of Your account, such as contact and billing information; and (ii) any personal data or information which is processed by the Supplier for the purpose of monitoring compliance with, and enforcing the terms of this Agreement;

“Applicable Data Protection Laws” means:

  1. a) To the extent the UK GDPR applies, the law of the United Kingdom or of a part of the United Kingdom which relates to the protection of personal data.
  2. b) To the extent the EU GDPR applies, the law of the European Union or any member state of the European Union to which the Supplier is subject, which relates to the protection of personal data;

“Customer Data” means the data (including “Personal Data” as defined in Applicable Data Protection Laws) inputted by You or the Supplier on Your behalf, for the purpose of providing the Workshop/Webinar;

“Delegate Data” means data about a Delegate, which is provided by You or given directly by the Delegate (where You are not the Delegate);

“EU GDPR” means the General Data Protection Regulation ((EU) 2016/679);

“UK GDPR” means as defined in the Data Protection Act 2018.

  1. For the purposes of this Schedule 1, the terms controller, processor, data subject, personal data, personal data breach and processing shall have the meaning given to them in the UK GDPR.
  2. Both Parties will comply with all applicable requirements of Applicable Data Protection Laws. This Schedule 1 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under Applicable Data Protection Laws.
  3. The Parties have determined that, for the purposes of Applicable Data Protection Laws, the Supplier shall act as controller of the Account Data, Customer Data and Delegate Data.
  4. Should the determination in clause 4 change, then each party shall work together in good faith to make any changes which are necessary to clause 4.
  5. Where applicable, You will ensure that You have all necessary appropriate consents and notices in place to enable lawful transfer of the Account Data, the Customer Data and the Delegate Data to the Supplier and/or lawful collection of the same by the Supplier for the duration and purposes of this Agreement.
  6. In relation to the Account Data, Customer Data and Delegate Data, the current version of the Supplier’s Privacy Notice available at https://www.thettcgroup.com/privacy-policy/, sets out the scope, nature and purpose of processing by the Supplier, the duration of the processing, the types of personal data, categories of data subject, Your rights as well as the Supplier’s security measures and retention policy. The terms of the Supplier’s Privacy Notice are incorporated into this Contract.
  • Schedule 2 Supplemental Workshop Terms and Conditions

Delegates are required to comply with any requirements notified to them by Miad. Miad do not accept any responsibility for any personal items left or lost by the Delegate or which are stolen during any Workshop.

  • Schedule 3 Supplemental Webinar Terms and Conditions

You must satisfy Yourself that the technology to be used by the Delegate meets any requirements necessary to be able to view the Webinar.

Delegates will be required to comply with any rules/requirements of attendance issued by Miad similar to the following example (but You should note specific requirements may vary):

“To aid your attendance you will be required to:

  1. Register in advance for this meeting by clicking the link below. Please note Under No Circumstances can you share this link with anyone else without prior approval by Miad Healthcare, it is for your use only.
[unique link to webinar will be provided by Miad]

 

After registering for your meeting, you will receive a confirmation email from Miad Healthcare containing information about how to join the meeting, which we advise you to save into your calendar.   You may possibly be prompted to Download the Zoom App on the device you are using, and asked to sign in (free) when you join the meeting.

  1. Download/view the course resources by clicking here.  Password for access is [Miad will provide]

If possible, please print (and if necessary complete) the attached document(s) ahead of the session

 

  1. Complete any e-learning prior to joining – you will have previously received a login for this

Or

Complete any e-learning prior to joining – If you have made your booking via our online booking system click here and use the login details you created when making your booking.

If your booking was made by your Trust or by telephone you should have received a separate email shortly after your booking was made, with your login details for the e-learning.

 

Delegates are expected to commit to being present for the whole session with video and microphone capability.  Your participation and input remain vital to the success of the session. We would also ask that you aim to join from a quiet location, where distractions are kept to a minimum.

 

If there are technical issues, then use of the chat box will be the minimum requirement.  Our webinars are designed to be as engaging and interactive as possible, and delegates will therefore be required to be able to communicate with both the facilitator and their peers and be able to take part in group discussions and scenarios.  CPD certificates will not be issued where there is no evidence of participation.

 

Finally, as part of Miad’s commitment to creating an inclusive training environment where individuals are valued and respected, please inform us of any long-term disability, mental health, or neurodiversity condition you may have. We will review and endeavour to accommodate your requirements where possible.”

 

 

Miad is not responsible for any charges charged by Your internet services provider which You may incur in accessing any Webinar.

Any Webinar content purchased by You can only be accessed for the period stated.

Where You report a fault to Miad, Miad will use its reasonable endeavours to assist You in trying to resolve the issue however Miad does not guarantee that any assistance it gives will resolve any faults or issues reported by You.

Miad will use reasonable endeavours to ensure that its Website and access to Webinars remains available for use however Miad does not guarantee uninterrupted, defect free or error free availability .

You acknowledge and agree that availability may be affected by Miad needing to suspend access for planned or unplanned maintenance and/or upgrades.

Miad does not accept any liability for any delay, disruption or disturbance in the operation of the internet (including, without limitation, any caused by viruses, vulnerabilities and/or malware) nor do Miad accept responsibility for access problems due to telecommunications failures beyond the control of Miad. You will need to ensure that any software including, without limitation, firewalls and browsers that You have in operation do not affect the running of the Webinar.