Your Privacy Matters

Miad Healthcare takes data protection seriously and our team has been working to ensure our company is taking the necessary steps to be compliant under the GDPR guidelines for 2018 and beyond. We want to tell you in detail the Internet policies and practices we have put in place to protect your privacy so that you can feel confident about how we handle the personal information you entrust to us online.

The information we collect:

This notice applies to all information collected or submitted on this website or via other methods for purposes of Miad Healthcare. If you wish to purchase a course from Miad Learning Direct you will be required to enter some personal information. The types of personal information collected at these pages could include the following: Name, Job role, Address, Email address, Trust, Sector, Phone number in order to facilitate the provision of services to you as requested.

The information we DON’T collect:

We never collect security information related to the credit or debit card account that you use to make purchases from our website. Because we use PayPal to process all of our orders and fatfreecartpro and e-junkie to host our shopping cart, you can shop with the security of knowing that we never even see your credit or debit card information.

How we use information

Providing personal information is up to you as it is a voluntary choice. Personal information is used solely by us and we do not share this information with outside parties except to the extent necessary to complete your order. With your permission we may email relevant products or services information to you, however you can easily unsubscribe from these at any time. Any access login details that you require will also be sent to the email address provided by you.

We use non-identifying and aggregate information to better design our website and to share with advertisers through Google analytics. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals.

When in the shopping cart screen, the post code is used to calculate the VAT amount.
Your I.P. Address is collected to diagnose any technical problems that may arise with the order.

Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How you can access or correct your information

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

How to contact us

Should you have other questions or concerns about this Privacy policies, please contact us by clicking here

Disclosures As Required By Law

We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to conduct investigations of complaints or possible breaches of law, to protect the integrity of the site, to fulfil your requests, or to cooperate in any legal investigation.

Refund Policy


Where any agreement for the provision of services is cancelled or postponed by you ‘The Client’ the company shall be entitled to claim payment as follows:

  • Cancellation or postponement more than 28 days before the provision of the agreed services – no fee
  • Cancellation or postponement between 14 and 28 days before the provision of the agreed services – 50% of the fee
  • Cancellation or postponement within 14 days of the provision of the agreed services – 100% of the fee


If you are unhappy with your e-learning purchase for any reason then we are happy to refund your money as long as certain conditions have been met. There may be an administration fee charged if you have already logged into the Dynamic Learning Hub. Additionally, if you have completed the course we hold the right to refuse a refund. This claim must be raised within seven days of purchasing the course.


Updated 22.5.2018