Civility Saves Lives

The Civility in Action course delivered by Miad Healthcare is designed to support understanding of civility and professionalism within clinical teams. This programme explores why clinicians may sometimes behave unreasonably and examines the importance of civility in promoting a patient-centred environment. The course reviews professional values and behaviours, including generational differences and how these may influence workplace interactions. Delegates will consider practical approaches to promoting civility at all times, managing challenging scenarios, and fostering respectful working relationships that support both team wellbeing and patient care, informed by the Civility Saves Lives campaign