Managing Conflict and Influencing Skills

The Managing Conflict and Influencing Skills course delivered by Miad Healthcare is designed to support individuals in managing challenging people and difficult situations in the workplace. This programme explores different communication and behavioural styles, including assertive, passive and aggressive behaviours, and examines how these can influence interactions with others. The course helps delegates recognise and respond to conflict effectively, manage working relationships, and apply practical models of influencing behaviour across a range of situations. Participants will also develop skills in giving feedback, resolving conflict and increasing their personal authority and impact through structured discussion, practical exercises and skills practice.