Patient and Staff Safety – Complaint Management
- Course Cost
- £ POA
- Duration
- Flexible
- CPD
- Accredited
- Delivery
-
OnlineFace to Face
- Understand the regulatory framework and the patient safety agenda.
- Understand the patient safety incident response framework.
- Develop an incident risk profile.
- Apply patient safety principles in practice.
- Understand the principles of Just Culture and Safe Space.
- Review approaches to complaint management."
Overview
The Patient and Staff Safety and Complaint Management course delivered by Miad Healthcare is designed to support understanding of key aspects of patient and staff safety alongside effective complaint management. This programme explores the regulatory framework and the patient safety agenda, including patient safety strategy and principles in action. The course examines the patient safety incident response framework, the development of incident risk profiles, and the concepts of Just Culture and Safe Space. Delegates will also explore complaint management through discussion and group work, supporting learning and reflection on safety and quality within healthcare organisations.
Who should attend
SAS, Consultants