1. Interpretation

The following definitions and rules of interpretation apply in these Conditions.

1.1 Definitions:

  • Booking Request: a request not made through the Website which is submitted (usually emailed) by You to Miad to make a booking Order for E-Learning Module(s) that could otherwise have been booked online.
  • Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
  • Charges: the charges payable by You for the supply of the E-Learning Module(s) inaccordance with clause 5.
  • Commencement Date: has the meaning given in clause 2.3 or 2.4 as applicable.
  • Conditions: these terms and conditions as amended from time to time in accordance with clause 11.5.
  • Course Enrolment Email: means the email sent by Miad to You accepting Your offerto purchase the E-Learning Module(s) (save where clause 5.6 applies) and/or providing You with a link to access.
  • Contract: the contract between Miad and You for the supply of E-Learning Module(s) in accordance with these Conditions.
  • Course Materials: means, without limitation, any digital documentation, assessment materials, videos, models, reports, case studies and test scenarios provided as part of or in connection with any E-Learning Module(s).
  • E-Learning Module: means the online educational course that is delivered by Miadas described on the Website.
  • Intellectual Property Rights: patents, utility models, rights to inventions, copyrightand neighbouring and related rights, moral rights, trade marks and service marks,business names and domain names, rights in get-up and trade dress, goodwill and theright to sue for passing off or unfair competition, rights in designs, rights in computersoftware, database rights, rights to use, and protect the confidentiality of, confidentialinformation (including know-how and trade secrets), and all other intellectual propertyrights, in each case whether registered or unregistered and including all applicationsand rights to apply for and be granted, renewals or extensions of, and rights to claimpriority from, such rights and all similar or equivalent rights or forms of protection whichsubsist or will subsist now or in the future in any part of the world.
  • LMS: the Learning Management System being Miad’s web-based platform for delivering the E-Learning Module(s).
  • Miad: The Learning Eye Limited T/A Miad Healthcare registered in England and Waleswith company number 04899259.
  • Miad Materials: all materials, equipment, documents and other property of Miad including all the content of each E-Learning Module, the LMS and the Course Materials.
  • Order: Your order for an E-Learning Module(s) or bulk module licences as set out inYour Booking Request or as per the order You have placed on our Website, as thecase may be. However You place an Order, You are offering to purchase the relevantE-Learning Module(s) on these Conditions.
  • Specification: the description or specification of the E-Learning Module(s) appearing on the Website at the date of Your Order of the relevant E-Learning Module(s) or as otherwise provided to You and/or agreed by Miad in writing.
  • Quote Validity Period: the period set out in clause 2.11.
  • User: means the person enrolling or enrolled onto the E-Learning Module(s) pursuant to each Order.
  • Website: means https://miadhealthcare.com/ and/or any website operated by Miad;
  • Website Terms and Conditions: means the terms applicable to use of the Website, available at https://miadhealthcare.com/terms/ as may be amended or updated by Miad from time to time.
  • You/Your: the person, organisation, company, trust or firm who purchases the E- Learning Module(s) from Miad and/or the User (where different from the person or entity who has purchased the E-Learning Module(s) as appropriate in the context of each clause.

    • 1.2 Interpretation

    1. A reference to legislation or a legislative provision:
      1. is a reference to it as amended, extended or re-enacted from time to time; and
      2. shall include all subordinate legislation made from time to time under that legislation or legislative provision.
    2. Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
    3. A reference to writing or written includes email.
  1. Basis of contract
    • 2.1 When You place an Order for an E-Learning Module online through the Website or offline via a Booking Request this Order constitutes an offer by You to purchase that E-Learning Module in accordance with these Conditions. Please read these Conditions carefully prior to placing an Order and keep a copy of these Conditions for your records.
    • 2.2 Following receipt by Miad of Your Order for the E-Learning Module(s) via the Website or by Booking Request Miad will send You a Course Enrolment Email (save where clause 5.6 applies (in which case such Course Enrolment E-mail will only be issued once an E-Learning Module licence has been assigned to a User)).
    • 2.3 Save where clause 5.6 applies, the Order shall only be deemed to be accepted when Miad issues a Course Enrolment Email to You at which point and on which date the Contract shall come into existence (Commencement Date). Please note that Your access to any E-Learning Module(s) is not confirmed until You have received a Course Enrolment Email.
    • 2.4 Where clause 5.6 applies this Contract will come into effect (Commencement Date) from the date of the invoice Miad issues to You for the bulk licences which shall be deemed acceptance of the relevant Order. No access to any E-Learning Module(s) will be available until the relevant User has received a Course Enrolment Email.
    • 2.5 If You have purchased an E-Learning Module online the Website Terms and Conditions which can be found via the hyperlinks at the bottom of the Website shall also apply. In the event of a conflict between the Website Terms and Conditions and these Conditions, these Conditions will prevail.
    • 2.6 Any samples, drawings, descriptive matter or advertising issued by Miad, and any descriptions or illustrations contained in Miad’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the E-Learning Module(s) described in them. They shall not form part of the Contract or have any contractual force.
    • 2.7 The content of any E-Learning Module(s) shall be accurate and representative of all legislation and regulations as at the time of purchase by You. Miad may release for purchase new or updated E-Learning Module(s) to reflect changes in legislation, best practice and/or regulations. Where You have bought an E-Learning Module this does not give You automatic access to any revised version of that E-Learning Module.
    • 2.8 Miad reserves the right to withdraw any E-Learning Module from availability to purchase at any time.
    • 2.9 Where You place an Order for multiple E-Learning Modules (save as part of a bundle), each E-Learning Module will be treated as a separate offer to purchase and therefore a separate contract under these Conditions where and as each is accepted by Miad (if at all).
    • 2.10 These Conditions apply to the Contract to the exclusion of any other terms that You seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
    • 2.11 Any quotation given by Miad shall not constitute an offer, and is only valid for a period of 12 months from its date of issue (Quote Validity Period) unless otherwise agreed in writing by Miad. If You still wish to make a purchase outside of the Quote Validity Period please contact Miad for a new quote.
  2. Supply of Services
    • 3.1 Subject to clause 3.2 below, Miad shall supply the E-Learning Module(s) to You in accordance with the Specification in all material respects. No additional materials, documentation and/or tuition beyond that contained in the E-Learning Module(s) will be provided.
    • 3.2 Miad reserves the right to amend the Specification if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the E-Learning Module(s).
    • 3.3 Miad warrants to You that the E-Learning Module(s) will be provided using reasonable care and skill.
    • 3.4 The supplemental terms and obligations that will apply to You for each Order for a E- Learning Module are set out in Schedule 2.
    • 3.5 Miad does not represent or guarantee that any Miad Materials made available to You will be error free.
    • 3.6 The E-Learning Module(s) provided under this Contract are provided for the purposes of Your trade, profession or business and Your status as a customer will be interpreted accordingly.
    • 3.7 Access to any E-Learning Module(s) purchased shall only be available to the User on the LMS for a period of 6 months from the date of issue of the Course Enrolment Email.
    • 3.8 Should You have any issues or concerns please send them to: Info@miadhealthcare.com. Miad endeavours to resolve any disputes as soon as practicable.
  1. Customer’s obligations
    • 4.1 You shall:
      • ensure that the terms of the Order are complete and accurate;
      • co-operate with Miad in all matters relating to the E-Learning Module(s);
    • 4.2 The receipt of and/or access to any E-Learning Module(s) and the LMS is personal to the User, and You may not transfer the User’s rights to access the E-Learning Module(s) and/or the LMS, or provide the login for or content of, any E-Learning Module(s) and/or LMS to any other person.
  1. Charges and payment
    • 5.1 You shall pay the Charges in accordance with this clause 5.
    • 5.2 The Charges are the prices quoted on the Website at the time You submit the relevant Order or the prices quoted on a quote issued to You by Miad (subject to the Quote Validity Period), as may be applicable. All Charges are quoted in pounds sterling.
    • 5.3 If You wish to change the E-Learning Module(s) You have booked, after acceptance of Your Order by Miad, and Miad agrees to such change, Miad will modify the Charges accordingly and invoice for any difference.
    • 5.4 If You fail to make a payment due to Miad under the Contract by the due date, then, without limiting Miad’s remedies under clause 9, You shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 5.4 will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
    • 5.5 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
    • 5.6 Miad may, at its sole discretion, agree to offer a pre-paid bulk E-Learning Module licence facility to You. Where it does so such facility will only be valid for a period of 12 months from the date of the invoice Miad issues to You for the bulk licences (unless a different time period has been agreed in writing with Miad). Where You wish to assign an individual to a licence under this arrangement to allow them to access any particular E-Learning Module You are required to inform Miad each time who will then issue the relevant Course Enrolment Email to that User. This facility will cease when all the pre- paid licences have been so allocated or on the expiry of the relevant 12 months (or such other time period agreed in writing with Miad) whichever happens earlier. On expiry no refund of any unused prepaid licences will be given.

Online Orders:

  • 5.7 Miad takes all reasonable care to ensure that the prices stated for the E-Learning Module(s) are correct at the time when the relevant information was entered into the system. However, clause 5.10 shall apply if Miad discovers an error in the price of the E-Learning Module(s) ordered.
  • 5.8 Miad’s Charges may change from time to time, but changes will not affect any Order You have already placed.
  • 5.9 Miad’s Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the E-Learning Module(s) You must pay Miad such additional amounts in respect of VAT, at the applicable rate, at the same time as You pay the Charges.
  • 5.10 It is always possible that, despite Miad’s reasonable efforts, some of the E-Learning Module(s) on Miad’s site may be incorrectly priced. Where the correct price for the E- Learning Module(s) is less than the price stated on Miad’s site, Miad will charge the lower amount and if the correct price for the E-Learning Module(s) is higher than the price stated on Miad’s site, Miad will contact You as soon as possible to inform You of this error and Miad will give You the option of continuing to purchase the E-Learning Module(s) at the correct price or cancelling Your Order. Miad will not process Your Order until Miad have Your instructions. If Miad are unable to contact You using the contact details You provided during the order process, Miad will treat the Order as cancelled and notify You in writing. However, if Miad mistakenly accept and process Your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by You as a mispricing, Miad may cancel supply of the E- Learning Module(s) and refund You any sums You have paid
  • 5.11 The Charges applicable to any E-Learning Module(s) You wish to purchase online will be shown prior to completion of Your purchase. The applicable Charges will be deducted from the payment card You provide at the time of the transaction or via Paypal depending on Your choice of payment. Your Order will be confirmed only where Miad receive cleared funds and subject to Miad’s acceptance of your Order in accordance with clause 2.
  • 5.12 In purchasing a E-Learning Module(s) You will be required to create an account on the Website or to login to an existing account where You have already created one.

Orders made via Booking Request:

  • 5.13 The Charges for any E-Learning Module(s) to be purchased by You will be as set out on the Website or as per the Miad quote for the same (as long as You purchase within the relevant Quote Validity Period).
  • 5.14 Miad’s Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the E-Learning Module(s) You must pay Miad such additional amounts in respect of VAT, at the applicable rate, at the same time as You pay the Charges.
  • 5.15 Miad shall invoice You on receipt of the Booking Request.
  • 5.16 You shall pay each invoice submitted by Miad:
    • within 30 days of the date of the invoice or in accordance with any alternative payment terms expressly agreed by Miad and confirmed in writing to You; and
    • in full and in cleared funds to a bank account nominated in writing by Miad,

time for payment shall be of the essence of the Contract.

  1. Intellectual property rights
    • 6.1 All Intellectual Property Rights in or arising out of or in connection with the E-Learning Module(s), the Course Materials, the LMS and any other Miad Materials shall be owned by or licensed to Miad.
    • 6.2 In consideration of the Charges, Miad grants to You, or shall procure the direct grant to You of, a non-exclusive and non-transferable licence to use the LMS, any Course Materials and/or E-Learning Module(s) that You have purchased and the content thereof for personal training purposes only.
    • 6.3 You shall not sub-license, assign or otherwise transfer the rights granted in clause 6.2.
    • 6.4 Unless Miad have provided You with its express written consent otherwise, no E- Learning Module content and/or Course Materials and/or the LMS or any part thereof may be reproduced, shared with any third party, published, broadcast, distributed or transmitted by You in any form or by any means.
    • 6.5 You shall not copy, translate, merge, adapt, vary, alter or modify, disassemble, de-compile, reverse engineer or create derivative works based on, the whole or any part of any E-Learning Module and/or Course Materials and/or the LMS.
    • 6.6 Access to any E-Learning Module, the Course Materials and/or the LMS may be suspended or terminated by Miad where it has due cause to suspect You have breached the Conditions of this Contract and Miad will not provide any refund of the Charges paid by You where it terminates access under this clause.
  1. Data protection

The parties shall comply with their data protection obligations as set out in Schedule 1.

  1. Limitation of liability: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.
    • 8.1 References to liability in this clause 8 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
    • 8.2 Nothing in this clause 8 shall limit Your payment obligations under the Contract.
    • 8.3 Nothing in the Contract limits any liability which cannot legally be limited, including but not limited to liability for:
      • death or personal injury caused by negligence;
      • fraud or fraudulent misrepresentation; and
      • breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
    • 8.4 Subject to clause 8.3 (Liabilities which cannot legally be limited), Miad’s total liability to You will be limited to 100% of the total Charges paid by You for the E-Learning Module(s) under the relevant Order.
    • 8.5 Subject to clause 8.2 (No limitation of customer’s payment obligations) and clause 8.3 (Liabilities which cannot legally be limited), this clause 8.5 sets out the types of loss that are wholly excluded:
      • loss of profits.
      • loss of sales or business.
      • loss of agreements or contracts.
      • loss of anticipated savings.
      • loss of use or corruption of software, data or information.
      • loss of or damage to goodwill; and
      • indirect or consequential loss.
    • 8.6 Miad has given commitments as to compliance of the E-Learning Module(s) with relevant specifications in clause 3. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
    • 8.7 All representations, warranties and/or terms and/or commitments not expressly set out in these Conditions (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.
    • 8.8 Unless You notify Miad that You intend to make a claim in respect of an event within the notice period, Miad shall have no liability for that event. The notice period for an event shall start on the day on which You became, or ought reasonably to have become, aware of Your having grounds to make a claim in respect of the event and shall expire 6 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
    • 8.9 Disclaimer: Miad does not accept liability to any party for the use of Miad Materials (including, for the avoidance of doubt any Course Materials and/or the content of any E-Learning Module) other than for training purposes including but not limited to liability for any advice, representations or recommendations given by You to any third party. Furthermore, it is and shall remain Your responsibility to ensure that the E-Learning Module(s) meet Your training and accreditation requirements, Miad do not accept responsibility for this.
  2. Termination
    • 9.1 Termination of this Contract: without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if:
      • the other party takes or has taken against it (other than in relation to a solvent restructuring) any step or action towards its entering bankruptcy, administration, provisional liquidation or any composition or arrangement with its creditors, applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court), being struck off the register of companies, having a receiver appointed to any of its assets, or its entering a procedure in any jurisdiction with a similar effect to a procedure listed in this clause 9.1(a);
      • the other party suspends or ceases, or threatens to suspend or cease, carrying on business; or
      • the other party (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing their own affairs or becomes a patient under any mental health legislation.
    • 9.2 Cancellation of E-Learning Module(s) by You:
      • Subject to clause 9.2(c) You may cancel Your purchase of any E-Learning Module and request a refund within 24 hours of Your receipt of the relevant Course Enrolment Email.
      • You must inform us of Your decision to cancel by emailing us at: Info@miadhealthcare.com
      • Where You have already accessed the E-Learning Module in question before informing us of Your decision to cancel Your ability to cancel under clause 9.2(a) will be lost.
  1. Consequences of termination
    • 10.1 Termination or expiry of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.
    • 10.2 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect.
  2. General
    • 11.1 Force majeure. Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
    • 11.2 Assignment and other dealings.
      • Miad may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract.
      • You shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of Your rights and obligations under the Contract without the prior written consent of Miad.
    • 11.3 Confidentiality.
      • Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 11.3(b).
      • Each party may disclose the other party’s confidential information:
        • to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 11.3; and
        • as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
      • Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Contract.
    • 11.4 Entire agreement.
      • The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
      • Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
    • 11.5 Variation. Except as set out in these Conditions, no variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
    • 11.6 Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.
    • 11.7 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement. If any provision or part-provision of this Contract deleted under this clause 11.7 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
    • 11.8 Notices.
      • Any notice or other communication given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre- paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by email to the address specified in the Order.
      • Any notice or communication shall be deemed to have been received:
        • if delivered by hand, at the time the notice is left at the proper address;
        • if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or
        • if sent by email at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 11.8(b)(iii), business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
      • This clause 11.8 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.
    • 11.9 Third party rights.

Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

  • 11.10 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
  • 11.11 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.
  • Schedule 1 Data protection
  • 1. DEFINITIONS
  • 1.1 In this Schedule the following words shall have the following meanings:

“Account Data” means (i) any personal data or information which is provided to the Supplier by You to enable the administration of Your account, such as contact and billing information; and (ii) any personal data or information which is processed by the Supplier for the purpose of monitoring compliance with, and enforcing the terms of this Agreement;

“Applicable Data Protection Laws” means:

  1. a) To the extent the UK GDPR applies, the law of the United Kingdom or of a part of the United Kingdom which relates to the protection of personal data.
  2. b) To the extent the EU GDPR applies, the law of the European Union or any member state of the European Union to which the Supplier is subject, which relates to the protection of personal data;

“Customer Data” means the data (including “Personal Data” as defined in Applicable Data Protection Laws) inputted by You or the Supplier on Your behalf, for the purpose of providing the E-Learning Module(s);

“User Data” means data about a User, which is provided by You or given directly by the User (where You are not the User);

“EU GDPR” means the General Data Protection Regulation ((EU) 2016/679);

“Supplier” means The Learning Eye Limited T/A Miad Healthcare registered in England and Wales with company number 04899259.

“UK GDPR” means as defined in the Data Protection Act 2018.

  1. For the purposes of this Schedule 1, the terms controller, processor, data subject, personal data, personal data breach and processing shall have the meaning given to them in the UK GDPR.
  2. Both Parties will comply with all applicable requirements of Applicable Data Protection Laws. This Schedule 1 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under Applicable Data Protection Laws.
  3. The Parties have determined that, for the purposes of Applicable Data Protection Laws, the Supplier shall act as controller of the Account Data, Customer Data and User Data.
  4. Should the determination in clause 4 change, then each party shall work together in good faith to make any changes which are necessary to clause 4.
  5. Where applicable, You will ensure that You have all necessary appropriate consents and notices in place to enable lawful transfer of the Account Data, the Customer Data and the User Data to the Supplier and/or lawful collection of the same by the Supplier for the duration and purposes of this Agreement.
  6. In relation to the Account Data, Customer Data and User Data, the current version of the Supplier’s Privacy Notice available at https://www.thettcgroup.com/privacy- policy/, sets out the scope, nature and purpose of processing by the Supplier, the duration of the processing, the types of personal data, categories of data subject, Your rights as well as the Supplier’s security measures and retention policy. The terms of the Supplier’s Privacy Notice are incorporated into this Contract.
  • Schedule 2 Supplemental E-Learning Module(s) Terms and Conditions

You must satisfy Yourself that the technology to be used by the User meets any requirements necessary to be able to view the E-Learning Module(s).

Miad is not responsible for any charges charged by Your internet services provider which You may incur in accessing any E-Learning Module(s).

Any E-Learning Module(s) content purchased by You can only be accessed for the period stated.

Where You report a fault to Miad, Miad will use its reasonable endeavours to assist You in trying to resolve the issue however Miad does not guarantee that any assistance it gives will resolve any faults or issues reported by You.

Miad will use reasonable endeavours to ensure that its Website and access to E-Learning Module(s)s remains available for use however Miad does not guarantee uninterrupted, defect free or error free availability .

You acknowledge and agree that availability may be affected by Miad needing to suspend access for planned or unplanned maintenance and/or upgrades.

Miad does not accept any liability for any delay, disruption or disturbance in the operation of the internet (including, without limitation, any caused by viruses, vulnerabilities and/or malware) nor do Miad accept responsibility for access problems due to telecommunications failures beyond the control of Miad. You will need to ensure that any software including, without limitation, firewalls and browsers that You have in operation do not affect the running of the E-Learning Module(s).