|Patients – we will constantly focus on the Health and Wellbeing of patients, ensuring our content and technology keeps this central to its purpose.||
|Customers – we will act with transparency, honesty and integrity in all our dealings with customers.||
|Colleagues – we will show kindness, empathy, support and guidance in all our interactions with colleagues in our business.||
|Partners – we will treat our suppliers and business partners with fairness and respect at all times.||
|Wider Stakeholders – we will be conscious of, and positive in, our actions regarding wider stakeholders in our business.||
We will constantly focus on the Health and Wellbeing of patients, ensuring our content and technology keeps this central to its purpose.
- Each piece of content and technology will be challenged regarding positive effect on patient care.
- We will seek to gain feedback on how our work achieves our ambition.
- We will innovate and improve continuously to achieve our ambition.
- To create and maintain a continuous link from content and event creation through to patient care.
- To maintain this focus throughout our supply chain and wider stakeholder network.
- To ensure we are seen as a patient centric organisation.
We will act with transparency, honesty and integrity in all our dealings with customers.
- We will seek and monitor customer feedback.
- We will share feedback with customers in an honest and open way.
- We will act swiftly and effectively to rectify any service failures.
- To having an enduring reputation for quality, service excellence and value for money.
- To ensure customers become and remain ‘advocates’ of our business.
- To make it fun to do business with Miad.
We will show kindness, empathy, support and guidance in all our interactions with colleagues in our business.
- We will be fair and respectful in all are dealings with colleagues.
- We will strive to support work life balance and respect the family/social needs of our colleagues.
- We will strive to provide a flexible, educational and supportive working environment for all our colleagues.
- To create lasting bond between colleagues.
- To ensure the working environment is seen as an enjoyable, fair, respectful and appreciative.
- To ensure colleagues are proud to work at Miad.
- To ensure colleagues would always recommend others to work here.
- To ensure we have fun.
We will treat our suppliers and business partners with fairness and respect at all times.
- We will provide frequent, fair and accurate feedback on the performance of our suppliers and partners in their dealings with Miad.
- We will allow suppliers and partners time to improve their service provision where necessary.
- We will recognise, reward and support excellence in service provision to Miad and whenever requested stand as reference for them.
- To be known as a fair and honest customer to our suppliers and partners.
- To be the ‘preferred customer’ of our suppliers.
- To be the recognised ‘best in class ‘amongst our suppliers and ‘the one to work for’.
- To be the customer who is fun to deal with.
We will be conscious of, and positive in, our actions regarding wider stakeholders in our business.
- We will be mindful of our actions on others.
- We will strive to listen and act on ALL feedback to the business or to us as individuals and react in an open and honest manner.
- We will seek out those in the wider circle of our stakeholder family and seek to engage with them.
- To have a reputation for staff who ‘own’ the problem and are interested in all enquiries.
- To ensure all stakeholders view Miad with mutual respect.
- To create a wider network of ‘friends of Miad’.